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Every channel beyond Console chat and Unify Meet is switched on from two places in the Console: your contact info, and your assistant’s contact details.

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Step 1 — Verify your own contact info

Go to Account → Contact Info. This is where you tell the platform how to recognize you on external channels: Verification matters: it’s how a text from your number, or a WhatsApp message from your account, gets routed to your assistant as you — with all your shared context — rather than treated as a stranger.

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Step 2 — Give your assistant its channels

Hover over your assistant in the assistant list, open the ⋮ menu, and choose Contact Details (or open the Contact Details card on its profile). From there:
Choose the country the number should be based in — available in the US, UK, Australia, Canada, Finland, Netherlands, Puerto Rico, Thailand, and Poland — then create it. The number handles both calls and SMS. You’ll need a verified phone number on your own profile first.
Create the WhatsApp contact (your own WhatsApp number must be verified first), then send the first message — that opens the conversation and lets your assistant call you on WhatsApp later. See WhatsApp.
Choose Configure and connect a Google or Microsoft account for your assistant. For hired assistants, create a brand-new account rather than connecting your own. See Email.
Add Discord and your assistant gets a bot identity that can DM you and join your servers. See Discord.
Using T-W1N (your digital twin)? Its contact details are platform-managed — channels are provisioned automatically, and messages from your verified identity are routed to it. There’s nothing to create or configure beyond verifying your own contact info.

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What channels cost

Some channels carry real-world costs (phone numbers are leased, WhatsApp senders are registered), which are paid in credits from your wallet: Exact amounts vary by channel and country, and are always shown in the Console before you confirm. Monthly fees are deducted from your credit wallet at the start of each month; if your balance runs short, there’s a grace period before a channel is deactivated, and you’ll be notified by email first. Deleting a contact method is irreversible — the phone number or WhatsApp sender is released — but you can create a new one at any time.

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Let your assistant drive

The Console walks you through channel setup with an onboarding checklist — first message, first call, email, phone, WhatsApp — and your assistant guides you through each step, testing every channel with you as you go. And remember: your assistant knows how all of this works. If in doubt, hop on a Unify Meet call, share your screen, and it will walk you through the whole thing in a couple of minutes.